9. Trouble Shooting
9.1. Error #0x0001
- References to ACCS related files are missing from EngineeringData.config file. To fix the problem, please run as administrator the file located at:
On Windows:
> %ProgramFiles%\LMAT\ACCS\v2.5_WB22.1\Fix_EngD.bat
If the problem persists, please contact the ANSYS support.
9.2. Error #0x0002
- References to ACCS related files are missing from SolverInventory.xml file. To fix the problem, please run as administrator the file located at:
On Windows:
> %ProgramFiles%\LMAT\ACCS\v2.5_WB22.1\Fix_SolInv.bat
If the problem persists, please contact the ANSYS support.
9.3. Error #0x0003
- The extension is not loaded automatically anymore. To fix the problem, please run as administrator the file located at:
On Windows:
> %ProgramFiles%\LMAT\ACCS\v2.5_WB22.1\Fix_ACT.bat
If the problem persists, please contact the ANSYS support.
9.4. Error #0x0004
- Missing environment variable. To fix the problem, please run as administrator the file located at:
On Windows:
> %ProgramFiles%\LMAT\ACCS\v2.5_WB22.1\Fix_EnvVar.bat
Please reboot the computer, before trying again. If the problem persists, please contact the ANSYS support.
9.5. Licensing error for HPC
- When solving using the distributed solver, it is saying that not enough licenses are available. Clean the following folders from the user account having the issue:
%TEMP%
%WINDIR%\Temp
- And rename/delete the following folders from the user account having the issue:
%APPDATA%\Ansys
If the problem persists, please contact the ANSYS support.
9.6. Unloaded extension
The extension may have been unloaded for this particular user if no ACCS tokens were available. To re-enable it, please follow these steps:
Go to the Project page of WorkBench.
Click on the menu “ExtensionsManage Extensions”
Check the box on the left hand side of the line with ACCS